Guides & Support
Before You BuyCompare frames, explore gifting options and find shipping and returns info.Setup GuideStep-by-step help to get your frame set up and connected.Use & Manage Your FrameGuides for managing photos, customizing your frame and exploring features.TroubleshootingFind solutions to common issues with your frame, app or account.Orders & After-SalesTrack your order, check shipping updates and get after-sales support.
Frequently Asked Questions
Find helpful answers, setup guidance, and support for your Vinabot frame.
Discover Vinabot
What is Vinabot and what can it do?
Vinabot is an AI-powered digital photo frame that displays photos and videos while offering personalized AI features such as voice cloning, AI image and video creation, natural conversations, and customizable AI Companions.
How is Vinabot different from other digital photo frames?
Traditional digital photo frames focus mainly on displaying photos and videos. Vinabot adds AI-powered creation and personalization, including AI conversations, voice cloning, customizable AI Companions, and tools for generating images, videos, and Photo Avatars.
Which Vinabot models are available?
Vinabot is available in two sizes: the 10.1-inch and the 21.5-inch Vinabot. Visit our product pages to compare their specifications, features, and pricing.
Everyday Use
Does Vinabot require an internet connection?
Wi-Fi is required for initial setup and device binding, as well as for AI features and app syncing. With 32GB of built-in storage, uploaded photos and videos can continue to play offline without an internet connection.
Does Vinabot need to stay connected to my phone?
No. You don’t need to keep using your phone for Vinabot to work, but the frame must remain linked to your Vinabot app account. If the frame is unbound from the account, the content stored on the frame will be cleared.
Create with AI
Can I have natural conversations with Vinabot?
Yes. Vinabot supports real-time, natural conversations, so you can interact freely without relying on predefined commands or scripts.
Can I create custom AI Companions and clone voices?
Yes. You can create personalized AI Companions with custom personalities, voices, and conversation styles. Vinabot can also create a custom AI voice from an audio sample you provide. Please only upload voices and content you own or have permission to use.
What can I create with Vinabot’s AI Creative Generation?
You can create AI images with text-to-image and image-to-image, AI videos with text-to-video and image-to-video, and Photo Avatar videos that turn a portrait and voice script into a speaking video.
Credits & Membership
Do I need a subscription to use Vinabot?
No. Core features, including photo and video upload and display, slideshows, calendar, and the AI Voice Assistant, are free to use. AI features such as AI Companions, AI image and video generation, and voice cloning use AI Credits.
What is included with the complimentary 6-month membership?
Every Vinabot includes a complimentary 6-month membership with AI Credits, giving you the opportunity to explore AI Companions, voice cloning, AI image and video creation, and other AI-powered features from the start.
Buying & Delivery
Which countries do you ship to?
Orders are fulfilled from our U.S. warehouse. Shipping availability varies by destination. Enter your shipping address at checkout to see whether delivery is available in your region.
When will my order ship?
Your estimated shipping time will be shown at checkout. Once your order has shipped, you’ll receive a confirmation email with tracking information.
Returns & Warranty
How do I set up my Vinabot frame?
We offer a 30-day return and exchange policy and a 1-year warranty. For full details, please refer to our Return & Refund Policy. If you have any questions or issues with your Vinabot, contact us at support@vinabot.ai.
Guides & Privacy
Where can I download the Vinabot app and find the User Manual?
The Vinabot app is available on the Apple App Store and Google Play. You can find the full User Manual on our How it works page, including setup guidance, feature instructions, and product specifications. The printed guide included with your Vinabot also has QR codes to download the app and view the full manual online.
How does Vinabot protect my privacy?
We take your privacy seriously. Some Vinabot features may require cloud-based processing to provide AI and voice services. Your data is handled in accordance with our Privacy Policy and applicable data protection practices. For more details, please see our Privacy Policy.