Guide Overview
A factory reset returns your Vinabot frame to its original setup state and removes data and settings stored on the device.
A reset is usually only needed when troubleshooting steps have not resolved an issue, when Vinabot Support recommends it, or when the frame needs to be prepared for a new owner.
This guide explains when to consider a reset, what happens to your data, and how to set up the frame again afterward.
| Section | What You Will Learn |
|---|---|
| Part 1 | Before You Reset | Understand when a factory reset may be necessary and what to try first. |
| Part 2 | What a Reset Changes | See what is removed from the frame and what remains in your Vinabot account. |
| Part 3 | Reset & Restore | Learn how to reset the frame and get it ready to use again. |
| Part 4 | Troubleshooting | Find out what to do if problems continue after a reset. |
Part 1 | Before You Reset
1. When Should I Factory Reset My Frame?
A factory reset is not intended for routine troubleshooting.
Consider a reset when:
- The frame remains unresponsive after restarting.
- A persistent device issue cannot be resolved through normal troubleshooting.
- Vinabot Support recommends a factory reset.
- You are permanently transferring the frame to a new owner.
For Wi-Fi, connection, or device-status issues, try the relevant troubleshooting steps before resetting the frame.
Important:
A factory reset removes locally stored device data and settings. Make sure you understand what will be removed before continuing.
2. Try Restarting First
A restart does not erase your content or settings and may resolve temporary device issues.
If the frame is not responding normally, restart it before considering a factory reset.
If the issue continues after restarting, proceed with the relevant troubleshooting guide or contact Vinabot Support.
Part 2 | What a Reset Changes
3. What Happens During a Factory Reset of Frame?
A factory reset removes the frame's local data and returns the device to its initial setup state.
The frame will need to be set up and bound to an account again before normal account-based features can be used.
What Is Removed
A factory reset may remove:
- Photos and videos stored locally on the frame
- AI content distributed to the frame
- Device binding
- Wi-Fi settings
- Device-specific settings
- Other locally stored content
What Remains in Your Vinabot Account
Account-based data may remain available after the reset, such as:
- Your Vinabot account
- Cloud Assets
- AI Companions
- AI-generated images and videos
- Saved Voice Clones
- AI Credit balance
- Membership status
Important:
Content stored on the frame and content stored in your Vinabot account are handled differently during a factory reset. Confirm the items above against the current production behavior before publishing this guide.
4. Will I Lose My AI Credits or Membership?
Factory resetting your frame does not reset your Vinabot account, AI Credit balance, or membership status.
Part 3 | Reset & Restore
5. How to Factory Reset Your Vinabot Frame
For safety and to avoid unnecessary data loss or setup issues, factory reset instructions are provided by the Vinabot Support team when a reset is determined to be necessary.
If you believe your frame may need a factory reset, contact Vinabot Support first.
You can reach us through:
- Website: Contact Us page
- WhatsApp: Available from the Contact Us page
- Vinabot App: Profile → Support
- Email: support@vinabot.ai
Our support team will help confirm whether a factory reset is appropriate and guide you through the required steps.
Important:
Do not attempt a factory reset unless instructed by Vinabot Support.
6. What Happens After a Reset?
After a factory reset is completed, the frame returns to its initial setup state.
You will need to:
- Connect the frame to Wi-Fi again.
- Bind the frame to your Vinabot account again.
- Reconfigure any required device settings.
- Send the content you want to use back to the frame.
For the complete setup process, see:
First-Time Setup, App & Account Guide
7. Restore Your Content
After the frame has been set up and bound again, content that remains available in your Vinabot account can be sent to the frame again.
This may include:
- AI Companions
- Images
- Videos
- Voice Clones
- Other app-based Assets
Content that was stored only on the frame and removed during the factory reset may not be recoverable.
If you are unsure whether specific content will be affected, contact Vinabot Support before proceeding with the reset.
Part 4 | Troubleshooting
8. My Frame Still Has Problems After a Factory Reset
If the original issue continues after the frame has been reset and set up again, contact Vinabot Support for further assistance.
When contacting support, include:
- Your Vinabot model
- A brief description of the issue
- What troubleshooting steps you have already tried
- Confirmation that a factory reset has already been completed
- Screenshots or photos of any error messages, if available