VINABOT SHIPPING POLICY

Shipping, Delivery & Tracking

Thank you for shopping with Vinabot. This Shipping Policy explains how orders placed through the official Vinabot online store are processed, shipped, and delivered.

Last updated: September 21, 2026

International orders

Unless expressly stated otherwise at checkout, international orders are shipped on a Delivered At Place (DAP) basis. The recipient is responsible for applicable import duties, taxes, customs-clearance charges, brokerage fees, and similar destination-country charges.

1. Scope and Fulfillment Origin

This Policy applies to eligible orders placed directly through the official Vinabot online store operated by LAIPIC AI TECHNOLOGY COMPANY LIMITED, a company incorporated in Hong Kong.

Orders fulfilled before October 1, 2026 may ship from our fulfillment facilities in China. Beginning October 1, 2026, orders are expected to be fulfilled primarily from our United States fulfillment warehouse.

The actual fulfillment location may vary according to inventory, destination, package size, carrier availability, and operational requirements. The origin shown in the tracking record identifies the warehouse that fulfilled your order.

2. Shipping Destinations

We ship to the United States and selected international destinations. Availability may depend on:

• Carrier coverage
• Inventory availability
• Local import restrictions
• Package size or weight
• Customs requirements
• Product-specific restrictions

If an address is eligible, the available shipping options will normally appear at checkout. Availability may change as carrier services, logistics conditions, or regulatory requirements change.

3. Order Processing

Orders require processing before shipment. This may include payment confirmation, order verification, inventory allocation, picking, packing, and preparation for carrier collection.

Processing time may vary during weekends, public holidays, promotional periods, periods of high order volume, or when inventory requires additional handling. Review the estimated delivery timeframe displayed at checkout before placing your order.

4. Shipping Methods and Delivery Estimates

Available shipping methods depend on the destination, product size, package weight, fulfillment location, carrier availability, and local delivery restrictions.

Where an estimated shipping or delivery timeframe is shown at checkout, that estimate applies to the order. Unless expressly stated otherwise, estimated dates are not guaranteed delivery dates.

Delivery may be affected by carrier operations, customs clearance, weather, public holidays, remote-area service, transportation disruptions, government procedures, or other circumstances outside our reasonable control.

5. Shipping Fees

Vinabot does not guarantee free shipping unless it is expressly offered at checkout or through a specific promotion.

Charges may depend on the destination, selected product, package dimensions, actual or dimensional weight, carrier service, carrier pricing, and other applicable logistics costs.

The final shipping charge displayed at checkout applies to the order. Unless expressly stated otherwise, that charge does not include destination-country import duties, taxes, customs-clearance charges, or brokerage fees.

6. Product Sizes and Package Weight

Vinabot AI photo frames are offered in different sizes. Approximate package information is shown below:

Because the models differ in package size and weight, their shipping costs may differ. Carriers may calculate charges using actual weight or dimensional weight. The final amount displayed at checkout applies.

7. International Shipping, Taxes, Duties, and Customs

International shipments may require customs clearance in the destination country or region. Unless checkout expressly states otherwise, international orders are shipped on a Delivered At Place (DAP) basis.

Under DAP terms, Vinabot arranges transportation to the applicable destination. The recipient is responsible for import duties, import VAT or GST, customs-clearance charges, brokerage or disbursement fees, and other destination-country charges that may become payable upon import or delivery.

Where Vinabot is required to collect sales tax, VAT, GST, or a similar transaction tax at checkout, the applicable amount will be displayed before payment.

Vinabot does not currently collect estimated import duties or import taxes at checkout for orders shipped on a DAP basis.

Import charges are determined by local authorities or carriers and may depend on product classification, declared value, origin, and local rules. Customers are responsible for understanding and complying with the destination’s import and customs requirements.

8. Tracking

Once an order ships, tracking information is normally provided by email where the carrier supports tracking. A tracking number may take time to become active after the parcel is handed to the carrier.

Tracking events are supplied by the carrier and may occasionally be delayed or incomplete because of carrier or customs processing.

9. Shipping Address and Customs Information

Customers are responsible for providing complete and accurate delivery details, including the recipient name, street address, unit number, city, state or province, postal code, country, and telephone number.

If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee an address change after warehouse processing or shipment has begun.

For international shipments, carriers or customs authorities may request additional information or documents. Failure to respond within the required timeframe may result in delays, storage charges, return of the parcel, or other costs.

10. Failed or Refused Delivery

Delivery may fail because of an incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to collect a parcel, incomplete customs clearance, missing customs information, or unpaid import-related charges.

If a shipment is returned to the sender, contact us for assistance. Reshipping fees, return transportation, customs-related charges, and any refund will be handled according to the circumstances and applicable law.

Where a parcel is returned because the recipient refused delivery, failed to complete customs procedures, or did not pay applicable import charges, the resulting costs may be taken into account when determining a refund, to the extent permitted by law.

11. Lost or Damaged Shipments

If an order arrives damaged, contact us as soon as reasonably possible and provide the order number, a description of the issue, and photographs or video of the parcel and product. Retain the original packaging and shipping materials where reasonably possible, as they may be needed for a carrier investigation.

If tracking shows delivery but the parcel cannot be located, first check with household members, neighbors, reception, building management, and the carrier. If it remains missing, contact Vinabot for assistance.

12. Delays and Split Shipments

Delays may result from customs inspections, weather, carrier disruption, strikes, public holidays, peak-season demand, government restrictions, remote delivery, or circumstances outside our reasonable control.

Where customs clearance causes a delay, the recipient may need to communicate directly with the carrier or customs authority and provide information, documentation, or payment.

Orders containing multiple products or accessories may ship in separate parcels or from different fulfillment locations. Separate tracking numbers may be provided, and international import charges may be assessed separately for each parcel under local rules.

13. Changes to This Policy

We may update this Shipping Policy to reflect changes to fulfillment locations, carriers, destinations, shipping charges, customs requirements, tax arrangements, logistics operations, or applicable law. The latest version will be posted on this page.

Need help with shipping or delivery?

Our customer-support team can help with shipping options, tracking, address issues, customs questions, and delivery concerns.

Nothing in this Policy limits any mandatory consumer rights available under applicable law.