Refund policy

VINABOT CUSTOMER CARE

We want you to be satisfied with your Vinabot AI photo frame. Eligible products purchased directly from the official Vinabot online store include the following support:

Need assistance?

Email support@vinabot.ai before sending any product back. Returns sent without authorization may not be accepted or processed.

1. Scope of This Policy

This Policy applies to eligible products purchased directly from the official Vinabot online store operated by LAIPIC AI TECHNOLOGY COMPANY LIMITED, a company incorporated in Hong Kong. Purchases made through Amazon, another marketplace, an authorized retailer, or an authorized distributor may be subject to the seller’s own return and refund policy.

2. How to Request a Return, Exchange, or Replacement

Contact support@vinabot.ai and provide the information relevant to your request:

• Order number and the email address used for the purchase
• Product model and, for quality-related cases, the device serial number
• Whether you are requesting a return, exchange, or replacement
• A brief description of the issue, where applicable
• Photos or videos where reasonably necessary to help us review the issue

Our support team will review the request and provide the applicable shipping and return instructions. Do not send a product to an address found independently online or to a warehouse unless Vinabot has specifically instructed you to do so.

3. 30-Day Return or Exchange

You may request a return or exchange within 30 calendar days of delivery, including when you change your mind or decide the product is not suitable for you. A product-quality reason is not required, but the request must be submitted within the 30-day period.

Condition of returned products

For a non-quality-related return or exchange, the product should be returned in reasonable condition and should not have been intentionally damaged, materially altered, misused, or damaged through handling beyond what is reasonably necessary to inspect or evaluate it.

Where reasonably possible, please use the original packaging. To the extent permitted by applicable law, Vinabot may reduce or decline a refund if misuse or excessive handling has materially damaged the product or reduced its value.

Return shipping: Approved returns must be sent to the United States return location designated by Vinabot. Shipping arrangements and any applicable costs will be explained during the return-authorization process.

4. Refunds for Approved Returns

After an authorized return is received, Vinabot may inspect the product before approving the refund. Approved refunds are generally issued to the original payment method. The time required for funds to appear depends on your bank, card issuer, payment processor, and payment method.

Original shipping charges, import duties, customs charges, and third-party fees may not be refundable unless required by applicable law or otherwise agreed by Vinabot.

5. 12-Month Quality-Related Support

After the initial 30-day period, eligible products remain covered by quality-related return or replacement support for 12 months from the original delivery date.

Support may apply when a confirmed manufacturing, material, workmanship, or hardware defect prevents the device from operating normally. Examples include:

• The device does not power on under normal use
• The display or touch controls fail under normal use
• A core hardware component fails under normal use
• The device cannot perform its intended basic functions because of a confirmed manufacturing or hardware defect

Depending on the circumstances, Vinabot may offer a return, a replacement, or another appropriate solution agreed with the customer. Vinabot does not provide hardware repair services.

Before approving a remedy, our support team may request reasonable troubleshooting to determine whether the issue relates to hardware, software, firmware, network connectivity, account settings, cloud-service availability, or another cause.

6. What Quality-Related Support Does Not Cover

Unless required by applicable law, quality-related support does not cover damage or failure caused by:

• Accidental damage, drops, or impacts
• Misuse or improper use
• Unauthorized modification or disassembly
• Improper storage
• Liquid or moisture damage inconsistent with product specifications
• Fire, excessive heat, or abnormal electrical supply
• Ordinary cosmetic wear
• Loss, theft, or deliberate damage

Software, AI, and connected services

Temporary issues caused solely by internet connectivity, third-party AI services, cloud-service outages, software configuration, or scheduled maintenance do not by themselves constitute a hardware or manufacturing defect. Some issues may be resolved through firmware or software updates, account or configuration adjustments, network troubleshooting, or restoration of cloud or third-party services.

7. Exchanges, Replacements, and Cancellations

Exchanges and replacements: When approved, Vinabot will normally provide the same model where reasonably available. If it is unavailable, we may discuss an appropriate alternative. Fulfillment, shipping, and return requirements will be provided based on the circumstances of the case.

Order cancellations: You may request cancellation before an order enters shipment or fulfillment by contacting support@vinabot.ai. Cancellation cannot be guaranteed once warehouse processing or shipment has begun. After delivery, the return and exchange terms in this Policy apply.

8. Purchases from Amazon or Other Sellers

For products purchased through Amazon, another marketplace, an authorized retailer, or an authorized distributor, the original seller’s return and refund policy may apply. Contact the seller or Vinabot customer support if you are unsure which policy applies.

9. Before Returning Your Device

Where technically possible, please:

• Back up content you wish to keep
• Remove personal content stored locally
• Sign out of your account
• Unlink the device where appropriate

Local data may be erased during inspection, reset, exchange, replacement, or other return handling. Personal Information and App User Content are handled as described in our Privacy Policy.

Proof of purchase: Vinabot may request reasonable proof of purchase, such as your Vinabot order number or order confirmation, to verify eligibility.

Questions about your order?

Our customer-support team is ready to help with returns, exchanges, replacements, and refunds.

Nothing in this Policy limits any mandatory consumer rights available under applicable law.