Privacy policy

LAIPIC AI TECHNOLOGY COMPANY LIMITED, a company incorporated in Hong Kong, doing business as Vinabot (“Vinabot,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your Personal Information.

This Privacy Policy explains how we collect, use, disclose, process, store, and protect your information when you:

• visit or purchase from the Vinabot website or online store;
• create or use a Vinabot account;
• use the Vinabot App or a connected Vinabot device;
• upload photos, videos, audio, text, or other content;
• use AI-powered features such as digital character generation, AI voice interaction, voice cloning, image or video generation, or AI conversations;
• contact us or otherwise interact with our products and services.

Our websites, applications, connected devices, AI features, subscriptions, customer support, and related services are collectively referred to as the “Services.”

For purposes of applicable data-protection laws, LAIPIC AI TECHNOLOGY COMPANY LIMITED is the controller of Personal Information processed under this Privacy Policy, except where a third-party service provider acts as an independent controller.

SECTION 1 – INFORMATION WE COLLECT

The information we collect depends on how you use the Services.

1.1 Contact and Account Information

We may collect information such as:

• name;
• email address;
• telephone number;
• account identifier;
• login and authentication information;
• account settings and preferences;
• linked-device information;
• subscription or membership status.

If you sign in using a supported third-party account, such as Google, we may receive limited account information necessary to authenticate your account.

We do not receive your password for the third-party account.

1.2 Order and Transaction Information

When you purchase a Vinabot product or service, we may collect:

• order number;
• products or services purchased;
• billing information;
• shipping information;
• payment status;
• transaction history;
• delivery information;
• return, refund, replacement, and warranty records.

Complete payment-card information is generally processed by Shopify or the applicable payment provider rather than directly by Vinabot.

1.3 App User Content

When you use the Vinabot App or connected Vinabot devices, you may voluntarily provide or create content including:

• photographs;
• videos;
• audio or voice recordings;
• text prompts or instructions;
• AI conversation content;
• content used to create digital characters;
• AI-generated images, video, speech, or other outputs.

We refer to this information collectively as “App User Content.”

1.4 Device and Technical Information

When you use the Vinabot App or connected devices, we may collect technical information necessary to operate, maintain, and support the Services, including:

• device type or model;
• device identifier;
• serial number where applicable;
• operating-system or firmware version;
• app version;
• network and connectivity information;
• IP address;
• diagnostic information;
• crash or error information;
• application or device logs.

1.5 Website and Usage Information

When you visit our website or use our Services, we and our service providers may automatically collect information such as:

• IP address;
• browser type;
• operating system;
• pages or products viewed;
• searches;
• cart activity;
• referring pages;
• session information;
• cookie identifiers;
• app or website usage information;
• marketing and analytics information.

SECTION 2 – HOW WE USE YOUR INFORMATION

We use Personal Information to provide, operate, protect, and improve the Services.

2.1 Orders and Customer Service

We may use information to:

• process and confirm orders;
• process payments;
• arrange shipping and delivery;
• process returns, refunds, and replacements;
• provide warranty service;
• respond to customer inquiries;
• provide technical support;
• communicate important account, order, or Service information.

2.2 Photos

Photos may be used to:

• create digital characters;
• provide AI photo and digital-human features;
• display photographs on a Vinabot device;
• provide other image-related functions requested by you.

2.3 Audio and Voice

Audio or voice information may be used to:

• provide speech recognition;
• support AI voice interaction;
• generate or operate digital characters;
• provide text-to-speech functionality;
• provide voice synthesis;
• provide voice-cloning functionality.

2.4 Video

Video content may be used to:

• synchronize video content;
• display or play video on a Vinabot device;
• provide video-related functions requested by you.

2.5 Text and AI Conversations

Text, prompts, or conversation content may be used to:

• provide AI conversations;
• interpret user instructions;
• generate requested content;
• maintain the context necessary to provide conversational or generative AI functions.

2.6 Device Information

Device and technical information may be used to:

• identify and manage connected devices;
• support device binding and operation;
• diagnose technical issues;
• troubleshoot errors;
• monitor system performance;
• maintain Service security and reliability.

2.7 Analytics and Service Improvement

We may use usage, diagnostic, and aggregated information to:

• understand how the Services are used;
• identify technical problems;
• improve performance and usability;
• evaluate product features;
• prevent fraud or abuse;
• maintain security.

Where reasonably possible, we use aggregated or de-identified information for these purposes.

2.8 Marketing

Where permitted by applicable law, we may use your contact or interaction information to send:

• product updates;
• promotional offers;
• surveys;
• event information;
• other marketing communications.

You may unsubscribe from promotional emails at any time.

You may still receive transactional or Service-related communications after unsubscribing from marketing.

SECTION 3 – AI PROCESSING AND THIRD-PARTY AI SERVICES

Certain Vinabot AI functions rely on third-party AI and computing service providers.

Depending on the feature you use, limited App User Content may be transmitted to a third-party provider solely to perform the requested AI processing.

Our current algorithm-side integration includes the OpenAI SDK. We may also use other third-party AI or computing services as necessary to support speech, voice, image, video, and related AI functions.

Speech Recognition

Audio or voice information may be processed by a third-party speech-recognition service to convert speech into text.

Voice and Speech Generation

Voice and text information may be processed to provide:

• text-to-speech;
• voice synthesis;
• voice cloning;
• related voice functions.

Image and Video Generation

Images and text instructions may be processed to provide:

• image generation;
• image processing;
• video generation;
• related visual AI functions.

Conversational AI

Text submitted by users may be processed through AI services, including OpenAI technology, to generate conversational responses.

We seek to limit the information transmitted to third-party AI providers to what is reasonably necessary to perform the relevant feature.

The providers and technologies used by Vinabot may change as we update or improve the Services.

SECTION 4 – THIRD-PARTY AI DATA RETENTION AND MODEL TRAINING

4.1 AI Provider Retention

Based on the service configurations currently used by Vinabot, third-party AI providers processing App User Content on our behalf do not retain user input or output after completing the processing necessary to provide the relevant Vinabot function.

If this arrangement materially changes, we will update this Privacy Policy as appropriate.

4.2 AI Model Training

Vinabot does not use private App User Content, including private photos, audio, voice recordings, videos, AI conversations, or similar private user content, to train or optimize general-purpose AI models.

Based on our current service configurations, third-party AI providers processing App User Content on our behalf also do not use that content to train or optimize their general-purpose AI models.

We may use aggregated, de-identified, diagnostic, technical, synthetic, or voluntarily submitted feedback information to operate and improve the Services where such information does not reasonably identify an individual.

If we propose to use identifiable private App User Content for a materially different model-training purpose in the future, we will provide appropriate notice and obtain consent where required by applicable law.

SECTION 5 – OTHER THIRD-PARTY SERVICE PROVIDERS

We use third-party service providers and software development kits (“SDKs”) to support the operation of the Vinabot App and related Services.

Depending on the functions you use and the configuration of the App, these providers may support functions such as:

• app infrastructure and technical services;
• analytics and attribution;
• account authentication and login;
• payment and subscription processing;
• customer support;
• technical diagnostics and network monitoring;
• security and fraud prevention;
• other functions necessary to operate and maintain the Services.

These services may process limited information such as:

• device information;
• account information;
• app usage information;
• transaction or subscription information;
• diagnostic and technical information;

where reasonably necessary to provide the relevant function.

We seek to provide third-party service providers only with the information reasonably necessary to perform their functions.

Certain third-party providers may process information under their own privacy policies and legal obligations.

Some third-party SDKs may be included in a particular version of the Vinabot App without being actively used for a user-facing function. Where an SDK is not activated or used by the relevant Service, Vinabot does not intentionally use it to process Personal Information for that function.

SECTION 6 – SHOPIFY AND PAYMENT PROCESSING

Our online store is hosted on Shopify.

Shopify may provide services including:

• storefront hosting;
• checkout;
• customer accounts;
• transaction management;
• fraud prevention;
• analytics;
• other e-commerce functions.

Information collected through the Vinabot website or online store may therefore be processed by Shopify and its service providers.

Payment Information

Payments may be processed by Shopify Payments or another payment provider.

Vinabot generally does not directly receive or store your complete payment-card number.

Payment providers may process and retain information according to:

• their privacy policies;
• payment-security requirements;
• fraud-prevention requirements;
• financial regulations;
• legal record-retention obligations.

SECTION 7 – STORAGE AND INTERNATIONAL PROCESSING OF APP USER CONTENT

7.1 App User Content Stored in the United States

App User Content retained by Vinabot on an ongoing basis is persistently stored in the United States.

Our current persistent storage infrastructure for App User Content is located in the U.S. East region.

Depending on the Vinabot functions you use, stored App User Content may include:

• photos;
• videos;
• audio or voice content;
• text submitted for AI functions;
• AI conversation content;
• digital character-related information;
• AI-generated content.

This U.S. storage commitment applies specifically to App User Content retained by Vinabot.

7.2 Temporary Processing in Other Locations

To provide certain AI and technical functions, App User Content may be transmitted to or temporarily processed by computing infrastructure located outside the United States.

This may occur for functions including:

• speech recognition;
• voice synthesis;
• voice cloning;
• image processing;
• image generation;
• video generation;
• conversational AI;
• network transmission or technical processing.

Such processing is intended to be limited to performing the relevant function.

Based on our current service arrangements, third-party AI providers do not retain user inputs or outputs after completing the relevant processing.

7.3 Website and E-Commerce Information

The U.S. storage commitment described above applies specifically to App User Content.

It does not mean that all information collected through the Vinabot website, Shopify store, payment services, shipping providers, analytics providers, or other third-party services is stored exclusively in the United States.

For example, information such as:

• website browsing data;
• cookies;
• customer contact information;
• billing and shipping details;
• order information;
• payment records;
• shipping and logistics information;
• analytics information;

may be processed or stored according to the infrastructure and legal obligations of the applicable third-party provider.

7.4 International Transfers

Where Personal Information is transferred across national borders, we use safeguards as required by applicable law.

Depending on the circumstances, these safeguards may include:

• contractual data-protection obligations;
• confidentiality requirements;
• security measures;
• access controls;
• data-processing agreements;
• legally recognized international data-transfer mechanisms.

SECTION 8 – COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use:

• cookies;
• pixels;
• software development kits;
• local storage;
• web beacons;
• similar technologies.

These technologies may be used, where applicable, for:

• website and app operation;
• cart and checkout functions;
• authentication;
• payment and subscription functions;
• security;
• remembering preferences;
• analytics and attribution;
• technical diagnostics;
• fraud prevention;
• marketing measurement;
• advertising where permitted.

Where required by applicable law, we may provide a cookie banner or privacy-preference tool that allows you to manage non-essential cookies.

You may also manage cookies through your browser or device settings.

Disabling certain cookies, permissions, or technologies may affect the operation of some Services.

SECTION 9 – HOW LONG WE RETAIN INFORMATION

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• the type of information;
• whether your account remains active;
• whether the information is needed to provide a Service;
• whether you delete the relevant content;
• warranty or customer-support requirements;
• transaction, accounting, or tax obligations;
• fraud and security requirements;
• applicable legal requirements.

App User Content

App User Content may generally be retained while:

• your account remains active;
• you retain the relevant content;
• the information remains necessary to provide the requested Service.

You may be able to delete applicable App User Content through the Vinabot App or by contacting us.

AI Processing Data

Based on our current service arrangements, third-party AI providers do not retain user input or output after completing the relevant processing.

Transaction Information

Order and transaction information may be retained where reasonably necessary for:

• payments;
• refunds;
• returns;
• warranty claims;
• accounting;
• tax obligations;
• fraud prevention;
• legal compliance.

Diagnostic and Technical Information

Diagnostic, usage, and security information may be retained for a reasonable period where necessary for:

• troubleshooting;
• Service performance;
• fraud prevention;
• security;
• incident investigation.

SECTION 10 – SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information against:

• unauthorized access;
• unauthorized disclosure;
• misuse;
• alteration;
• loss;
• destruction.

These measures may include:

• encryption in transit;
• encryption at rest where appropriate;
• authentication;
• access controls;
• network and system monitoring;
• vulnerability management;
• confidentiality requirements;
• backup and recovery procedures;
• incident-response measures.

However, no Internet transmission or electronic-storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account or device has been compromised.

SECTION 11 – YOUR RIGHTS AND CHOICES

Depending on where you live and applicable law, you may have rights including the right to:

• know whether we process your Personal Information;
• access your Personal Information;
• correct inaccurate information;
• request deletion;
• withdraw consent;
• object to certain processing;
• request restriction of certain processing;
• obtain a portable copy of certain information;
• opt out of marketing communications;
• exercise other privacy rights provided by applicable law.

Marketing Preferences

You may unsubscribe from promotional emails using the unsubscribe mechanism included in the communication.

Even after opting out of promotional communications, we may continue to send necessary communications regarding:

• orders;
• accounts;
• security;
• subscriptions;
• warranty or customer support;
• other Service-related matters.

Device Permissions

You may manage applicable permissions, such as access to:

• camera;
• microphone;
• photos and media;
• Bluetooth;
• notifications;
• other device functionality;

through your device operating-system settings.

Some Services may not function if required permissions are disabled.

Privacy Requests

To exercise applicable privacy rights, please contact:

support@vinabot.ai

We may request reasonable information to verify your identity before completing certain requests.

Some information may need to be retained where required for legal, security, transaction, fraud-prevention, or other legally permitted purposes.

SECTION 12 – CHILDREN'S PRIVACY

Vinabot accounts should be created and managed by a person legally capable of entering into the relevant agreement or providing any required consent.

Our general Services are not intended to knowingly collect Personal Information directly from children under the age of 13 without appropriate parental or legal-guardian involvement.

Unless Vinabot provides a specific child-directed feature with appropriate parental notice and consent procedures, children under 13 should not independently:

• create a Vinabot account;
• upload photos or videos;
• provide voice recordings;
• use voice-cloning functions;
• submit AI conversations;
• provide other Personal Information.

Where applicable local law establishes a higher age requirement for independent consent, that higher requirement will apply.

If you believe that a child has provided Personal Information without required authorization, please contact us at support@vinabot.ai.

SECTION 13 – CONTENT RELATING TO OTHER PEOPLE

You are responsible for ensuring that you have the rights, permissions, or consent necessary to upload or process content relating to another person.

This is particularly important where content includes another person's:

• photograph;
• face or likeness;
• voice;
• video;
• Personal Information.

You must not use Vinabot to clone, imitate, animate, or generate content using another person's voice, likeness, or other protected information without the authorization required by applicable law.

SECTION 14 – THIRD-PARTY WEBSITES AND SERVICES

The Services may contain links to or integrations with independent third-party websites, applications, or services.

These may include:

• payment services;
• logistics providers;
• authentication services;
• app stores;
• social-media services;
• other websites or platforms.

When you use an independent third-party service, its own terms and privacy policy may apply.

Vinabot does not control the privacy or security practices of independent third parties.

SECTION 15 – AUTOMATED PROCESSING AND AI OUTPUTS

Vinabot uses automated systems and artificial intelligence to provide functions that may include:

• speech recognition;
• speech synthesis;
• voice cloning;
• digital character generation;
• AI conversations;
• image generation;
• video generation;
• related generative AI functions.

AI-generated outputs may be produced automatically based on information or instructions submitted by you.

AI-generated results may not always be accurate, complete, unique, or appropriate.

Unless separately disclosed, Vinabot does not use these automated features to make decisions that produce legal or similarly significant effects concerning matters such as employment, credit, insurance, housing, education admission, or access to essential services.

SECTION 16 – SALE OR SHARING OF PERSONAL INFORMATION

Vinabot does not sell Personal Information for monetary consideration.

Depending on the laws applicable in your jurisdiction, certain uses of advertising, analytics, or marketing technologies may be considered “sharing,” “targeted advertising,” or a “sale” even where no monetary payment is involved.

Where required by applicable law, we will provide an appropriate method for exercising applicable opt-out rights.

SECTION 17 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• changes to our products or Services;
• new AI functionality;
• changes to third-party providers;
• changes to data-processing practices;
• changes to storage infrastructure;
• changes in applicable laws or regulations;
• security or operational requirements.

When we update this Privacy Policy, we will post the revised version and update the “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent before a material change becomes effective.

SECTION 18 – CONTACT INFORMATION

If you would like to:

• ask a question about this Privacy Policy;
• access or correct your Personal Information;
• request deletion;
• withdraw consent;
• exercise another privacy right;
• submit a privacy complaint;

please contact: support@vinabot.ai

For purposes of applicable data-protection laws, LAIPIC AI TECHNOLOGY COMPANY LIMITED is the controller of Personal Information processed under this Privacy Policy, except where another entity or third-party provider acts as an independent controller.