Terms of service

These Terms of Service govern your access to and use of the Vinabot website, online store, products, applications, connected-device functions, AI features, subscriptions, digital content, cloud services, updates, and customer-support services.

The Services are operated by LAIPIC AI TECHNOLOGY COMPANY LIMITED, a company incorporated in Hong Kong, doing business as Vinabot (“Vinabot,” “we,” “us,” or “our”). Our online store is hosted on Shopify Inc.

By visiting our website, purchasing a product, creating an account, using the Vinabot App, activating a Vinabot device, accessing an AI feature, or otherwise using the Services, you agree to these Terms and the policies referenced in them. If you do not agree, you must not access or use the Services.

New products, tools, devices, AI capabilities, subscriptions, and other features added to the Services will also be subject to these Terms unless separate terms are expressly provided.

SECTION 1 – ONLINE STORE AND ACCOUNT TERMS

By using the Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you allow a minor dependent to use a Vinabot product or Service, you represent that you have the legal authority to do so and are responsible for supervising such use.

You may not use our products or Services for any unlawful, fraudulent, unauthorized, abusive, or prohibited purpose.

You must comply with all applicable laws relating to matters including:

• copyright;
• trademarks;
• privacy and data protection;
• publicity and personality rights;
• consumer protection;
• artificial intelligence;
• child protection;
• fraud;
• impersonation.

You must not transmit malware, viruses, malicious code, or other technology intended to interfere with the Services.

You are responsible for maintaining the confidentiality of your account credentials.

If you believe your account or device has been accessed without authorization, please contact support@vinabot.ai promptly.

SECTION 2 – GENERAL CONDITIONS

We may refuse, restrict, suspend, or discontinue access to the Services where reasonably necessary, including due to:

• suspected fraud;
• unlawful activity;
• abuse;
• security risks;
• violation of these Terms;
• violation of third-party rights;
• payment disputes;
• technical or operational reasons;
• applicable legal requirements.

Your use of the Services may involve transmission of information across multiple networks, cloud systems, and computing providers.

You may not reproduce, duplicate, copy, sell, resell, sublicense, or commercially exploit any portion of the Services except as expressly permitted by us or applicable law.

SECTION 3 – ACCURACY OF INFORMATION

We make reasonable efforts to keep information on our website accurate and current.

However, information may occasionally contain errors, omissions, outdated information, or technical inaccuracies.

Product specifications and functionality may change because of:

• software or firmware updates;
• hardware revisions;
• product improvements;
• regulatory requirements;
• third-party service changes;
• technical limitations.

We reserve the right to update website content where appropriate, subject to applicable law.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Prices for products, subscriptions, memberships, or other Services may change from time to time.

Where required, changes to recurring subscription prices will be communicated in accordance with applicable law.

We may modify, update, replace, suspend, or discontinue features, including:

• AI models;
• voice-processing systems;
• cloud infrastructure;
• app features;
• connected-device features;
• digital characters;
• content-generation tools;
• software and firmware;
• third-party integrations.

Certain features depend on third-party providers and may change because of circumstances outside our reasonable control.

SECTION 5 – PRODUCTS AND SERVICES

Certain products or Services may be available exclusively online and may be subject to availability.

Returns, replacements, and refunds are governed by our Return, Replacement & Refund Policy.

We make reasonable efforts to accurately display product photographs, colors, dimensions, specifications, and interfaces. Actual appearance may vary depending on display settings, software versions, production batches, or other factors.

We may, where permitted by law:

• limit sales to certain locations;
• restrict quantities;
• discontinue products;
• update product descriptions;
• change prices;
• introduce updated models.

AI and Connected Features

Certain Vinabot functions may require:

• an Internet connection;
• a compatible mobile device;
• the Vinabot App;
• a Vinabot account;
• cloud connectivity;
• third-party AI or computing services.

Some AI features may require an active membership or subscription.

Feature availability may vary by country, language, hardware version, software version, or subscription status.

SECTION 6 – BILLING AND ORDERS

We may refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• pricing is clearly incorrect;
• payment cannot be authorized;
• fraud is suspected;
• shipping restrictions apply;
• fulfillment would violate applicable law.

You agree to provide complete and accurate:

• account information;
• billing information;
• delivery information;
• contact information.

If an order is cancelled or materially changed, we may contact you using the information supplied at checkout.

SECTION 7 – MEMBERSHIPS AND DIGITAL SERVICES

Certain AI or premium features may be offered through:

• bundled access periods;
• monthly subscriptions;
• annual subscriptions;
• promotional access;
• other membership plans.

The applicable product page or subscription interface will specify the relevant:

• price;
• billing frequency;
• included features;
• access period;
• renewal conditions;
• cancellation options.

Where automatic renewal applies, renewal terms will be disclosed before purchase in accordance with applicable law.

If a subscription expires or is cancelled, certain premium AI features may become unavailable.

SECTION 8 – VINABOT APP AND CONNECTED DEVICES

Use of certain Vinabot devices may require the Vinabot App, Internet connectivity, and compatible software.

Some device functions may be affected by:

• Internet outages;
• router or Wi-Fi settings;
• Bluetooth connectivity;
• cloud-service interruptions;
• mobile operating-system changes;
• regional restrictions.

We may provide software and firmware updates for security, compatibility, bug fixes, performance, functionality, or legal compliance.

You must not bypass security controls, gain unauthorized access to Vinabot systems, or interfere with another user's account or device.

SECTION 9 – AI SERVICES AND AI-GENERATED CONTENT

Vinabot may provide AI-enabled features including:

• AI Photo Animation;
• AI Voice Interaction;
• conversational AI;
• speech recognition;
• speech synthesis;
• voice cloning;
• digital character creation;
• AI image generation;
• AI video generation;
• AI text generation.

AI outputs are generated automatically using machine-learning or related technologies.

AI outputs may:

• contain inaccuracies or errors;
• misunderstand prompts;
• be incomplete;
• produce unexpected results;
• resemble content generated for other users;
• contain material that may require independent verification.

You are responsible for reviewing AI-generated outputs before relying on, publishing, distributing, or commercially using them.

SECTION 10 – USER CONTENT

You may upload, submit, create, synchronize, share, or generate content through the Services.

“User Content” may include:

• photos;
• videos;
• audio recordings;
• voice samples;
• text and prompts;
• AI conversations;
• digital character information;
• family album content;
• generated images, videos, speech, and other outputs.

You retain any rights you lawfully hold in the content that you upload or provide.

You grant Vinabot a limited, non-exclusive license to host, transmit, reproduce, process, modify, and display your User Content only as reasonably necessary to:

• provide the Services;
• perform requested AI processing;
• synchronize or deliver content;
• provide sharing features;
• maintain security;
• comply with applicable law.

This does not transfer ownership of your User Content to Vinabot.

SECTION 11 – AI-GENERATED OUTPUTS AND COMMERCIAL USE

Subject to applicable law and the terms imposed by any relevant third-party AI model or service provider, you may use AI-generated outputs created through Vinabot for personal or commercial purposes.

Ownership

Vinabot does not claim ownership of AI-generated outputs created by you through the Services.

To the extent Vinabot may acquire any transferable rights in an AI-generated output solely as a result of providing the Services, and to the extent permitted by applicable law and relevant third-party provider terms, Vinabot grants or assigns such rights to you.

However, laws relating to ownership, copyright, and other intellectual-property protection for AI-generated content are evolving and may differ between jurisdictions.

Nothing in these Terms guarantees that:

• an AI-generated output is protected by copyright or other intellectual-property rights;
• you will obtain exclusive rights in an AI-generated output;
• another user or AI system will not generate similar content.

Commercial Use

You may commercially use AI-generated outputs where such use is permitted by:

1. applicable law; and
2. the terms, licenses, usage policies, and restrictions of any third-party AI model or service provider involved in generating the output.

If applicable law or a third-party model provider imposes stricter conditions, those conditions will apply to your use of the relevant output.

Your Responsibility

AI-generated content may contain or resemble:

• copyrighted material;
• trademarks;
• recognizable persons;
• protected characters;
• third-party designs;
• other legally protected material.

Vinabot does not guarantee that AI-generated outputs are fully original or free of third-party rights.

You are responsible for determining whether your intended use of an AI-generated output is lawful and for obtaining any necessary permissions, licenses, or clearances.

You assume responsibility for claims arising from your commercial publication or use of AI-generated content to the extent permitted by applicable law.

SECTION 12 – RIGHTS TO CONTENT YOU UPLOAD

You represent that you have the rights, permissions, licenses, and consents necessary to provide User Content to Vinabot.

You must not unlawfully upload or process content that infringes another person's:

• copyright;
• trademark;
• privacy;
• publicity or personality rights;
• data-protection rights;
• contractual rights;
• other legal rights.

This requirement applies particularly to another person's:

• photograph;
• likeness;
• voice;
• video;
• personal information.

SECTION 13 – VOICE CLONING, LIKENESS, AND DIGITAL CHARACTERS

You may only use voice-cloning, digital-character, likeness, or photo-animation features where you have the lawful right and authorization to use the relevant material.

Without appropriate authorization, you must not use Vinabot to:

• clone another person's voice;
• impersonate another person;
• falsely represent that another person made a statement;
• create fraudulent endorsements;
• deceive others about a person's identity;
• engage in fraud or social engineering.

If the relevant person is a minor, you must have the authorization required by applicable law.

SECTION 14 – PROHIBITED AI AND CONTENT USES

You must not use Vinabot:

• for unlawful activities;
• to commit fraud or identity theft;
• to create unauthorized impersonations;
• to violate intellectual-property or privacy rights;
• to harass, threaten, stalk, or exploit another person;
• to create or distribute unlawful sexual or exploitative content;
• to create unlawful content involving minors;
• to bypass safety controls;
• to gain unauthorized access to accounts, devices, or data;
• to distribute malware;
• to scrape or systematically extract data without authorization;
• to interfere with Vinabot infrastructure;
• in any other manner prohibited by applicable law.

SECTION 15 – FEEDBACK

If you voluntarily provide product feedback, ideas, suggestions, or feature requests, we may use that feedback for legitimate business and product-development purposes.

This provision does not transfer ownership of your private photos, videos, voice recordings, or other private User Content to Vinabot.

SECTION 16 – INTELLECTUAL PROPERTY

Vinabot's website, software, trademarks, logos, interfaces, documentation, hardware designs, and other proprietary materials are owned by or licensed to Vinabot and protected by applicable law.

Except as expressly permitted, you may not:

• copy or distribute our software;
• resell access to the Services;
• use our trademarks without permission;
• remove proprietary notices;
• unlawfully reverse engineer the Services;
• misuse Vinabot intellectual property.

SECTION 17 – THIRD-PARTY AI MODELS AND SERVICES

Vinabot may rely on third-party providers for:

• AI models;
• voice processing;
• speech recognition or synthesis;
• image generation;
• video generation;
• cloud computing;
• payment processing;
• analytics;
• authentication;
• logistics.

Certain features and AI-generated outputs may therefore also be subject to third-party terms, licenses, acceptable-use policies, or restrictions.

Where third-party terms applicable to a specific AI model or output impose restrictions on use, licensing, ownership, or commercial exploitation, you must comply with those terms.

In relation to AI-generated outputs, applicable law and applicable third-party model-provider terms take precedence over any inconsistent permission stated in these Terms.

SECTION 18 – THIRD-PARTY LINKS

The Services may contain links to third-party websites or applications.

We do not control independent third-party websites and are not responsible for their content, availability, security, or privacy practices.

Please review applicable third-party terms before using their services.

SECTION 19 – PERSONAL INFORMATION

Our collection and processing of Personal Information are governed by our Privacy Policy.

Please review the Privacy Policy before using the Services.

SECTION 20 – ERRORS AND OMISSIONS

Information on the website may occasionally contain errors relating to:

• product descriptions;
• specifications;
• pricing;
• promotions;
• shipping charges;
• delivery estimates;
• taxes;
• availability;
• membership or AI features.

We may correct errors and update information where permitted by applicable law.

SECTION 21 – DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, we do not guarantee that:

• the Services will always be uninterrupted;
• every feature will remain available;
• the Services will be completely error-free;
• AI outputs will always be accurate or unique;
• third-party services will always remain available.

AI-generated content may contain errors or unexpected results.

Nothing in these Terms excludes statutory consumer rights or warranties that cannot lawfully be excluded.

SECTION 22 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Vinabot and its affiliates, employees, agents, contractors, licensors, service providers, and suppliers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages.

This may include losses relating to:

• lost profits;
• lost revenue;
• lost opportunities;
• loss of data;
• interruptions to cloud services;
• reliance on AI-generated content;
• third-party claims arising from your use of AI-generated content.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by law.

SECTION 23 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Vinabot and its affiliates from third-party claims arising from:

• your material violation of these Terms;
• unlawful use of the Services;
• User Content that infringes third-party rights;
• unauthorized voice cloning or impersonation;
• unlawful commercial use of AI-generated content;
• your violation of applicable law.

SECTION 24 – SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

SECTION 25 – TERMINATION

You may stop using the Services at any time.

We may suspend or terminate access where reasonably necessary due to:

• violation of these Terms;
• fraud;
• abuse;
• unauthorized use;
• security risks;
• unpaid fees;
• legal requirements.

Provisions that by their nature should survive termination will remain effective.

SECTION 26 – ENTIRE AGREEMENT

These Terms, together with policies incorporated by reference, constitute the agreement between you and Vinabot regarding the Services.

Related policies may include:

• Privacy Policy;
• Shipping Policy;
• Return, Replacement & Refund Policy;
• subscription terms;
• product-specific terms.

SECTION 27 – GOVERNING LAW AND ARBITRATION

These Terms and any separate agreements through which we provide the Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China (“Hong Kong”), without regard to conflict-of-law principles.

Any dispute, controversy, difference, or claim arising out of or relating to these Terms, the Services, or any transaction with Vinabot, including any question regarding the existence, validity, interpretation, performance, breach, or termination of these Terms, shall, to the extent permitted by applicable law, be referred to and finally resolved by arbitration seated in Hong Kong.

The arbitration will be conducted in English unless otherwise agreed by the parties.

Nothing in this Section limits any mandatory consumer right or remedy that cannot lawfully be waived or requires a consumer to arbitrate where such requirement would be unenforceable under applicable law.

SECTION 28 – CHANGES TO THESE TERMS

We may update these Terms to reflect changes to:

• products;
• AI features;
• subscription models;
• technology;
• third-party providers;
• laws and regulations;
• business operations.

The revised Terms will be posted on this page with an updated effective date.

SECTION 29 – CONTACT INFORMATION

Questions about these Terms should be sent to: support@vinabot.ai